What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay and other secure payment options for your convenience.

Is my payment information secure on your website?

Yes! All payments are processed through encrypted, PCI-compliant payment gateways to keep your information safe.

How do I return a product if I’m not satisfied?

Please contact us within 30 days of receiving your order. We’ll guide you through the return process and provide instructions for sending the item back.

Can I exchange an item for a different product or size?

Yes, as long as the item is unopened and unused. Please contact our support team and we’ll help you with the exchange.

Do you offer any discounts or promo codes for new customers?

Yes! We often have special discounts for new customers. Subscribe to our newsletter or check our announcement bar for the latest offers.

How do I know when you have special sales or bundle deals?

Follow us on social media, join our email list, or visit our website regularly to stay updated on exclusive sales and bundle deals.

How long does it take to receive my order?

Orders are processed within 1–2 business days. Standard shipping in the US takes 3–7 business days. Delivery times may vary during peak seasons.

Can I track my shipment after it has been sent?

Yes! Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey.

How do I connect to your customer care service?

Contact us via our website chat, email (info@vitalaffair.com), or our Contact Us page. Our team is ready to help!

What should I do if I received the wrong or a damaged product?

Please contact us within 48 hours of receiving your order with photos. We’ll arrange a replacement or refund right away.

How can I check the status of my order?

Log in to your account or use the tracking link sent to your email after your order ships. If you need more help, contact our team.

Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we can usually change or cancel it. Please contact us as soon as possible.

How do I connect to your customer care service?

Yes, your order will arrive in plain, unmarked packaging for privacy and protection.

What should I do if my package is missing an item?

Please check all packing materials first. If something is missing, contact us right away and we’ll send the missing item or arrange a solution.

What should I do if my order arrives damaged or broken?

Please send us a photo of the damaged item within 48 hours of delivery. We’ll send you a replacement as quickly as possible.

Can I get a replacement for a damaged product?

Absolutely! Just contact our support team with your order details and photos, and we’ll arrange a prompt replacement.

Do I need an account to make a purchase?

No, you can check out as a guest. However, creating an account lets you track orders and manage your preferences easily.

How do I use a gift card or promo code when purchasing?

Enter your gift card or promo code during checkout. The discount will be applied automatically.

How long does it take to process a refund?

Refunds are usually processed within 3–5 business days after we receive and inspect your return.

Will I get a full refund including shipping costs?

We refund the full purchase price for eligible returns. Original shipping costs may not be refundable unless the return is due to our error.