Refund policy

At Vital Affair, your satisfaction is important to us. If you are not entirely happy with your purchase, we’re here to help.

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return:

• Your item must be unused and in the same condition as when you received it.

• It must be in the original packaging.

• A receipt or proof of purchase is required.

Do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Perishable goods (such as food, flowers, newspapers, or magazines)

• Intimate or sanitary goods

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable software products

• Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted for:

• Books with obvious signs of use

• Opened media (CD, DVD, software, etc.)

• Any item not in its original condition, is damaged, or missing parts not due to our error

• Any item returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we’ll notify you by email. We will also let you know if your refund is approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Re-check your bank account.

2. Contact your credit card company; processing times may vary.

3. Contact your bank; there may be a delay in posting the refund.

If you have done all of this and still have not received your refund, please contact us at info@vitalaffair.com.

Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@vitalaffair.com and send your item to:
Vital Affair, LaGrange, Georgia 30240,USA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift, or the order was shipped to the gift giver, the refund will be sent to the gift giver.

Shipping

To return your product, please mail it to:
Vital Affair, LaGrange, Georgia 30240,USA

You are responsible for paying your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Shipping times for exchanges may vary based on your location. For returns over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

If you have any questions regarding refunds or returns, contact us at info@vitalaffair.com. We are here to help!